Terms of Service

Last updated: May 27, 2026

Agreement

By booking moving services with Praja Packers and Movers, you agree to these Terms of Service. Please read them carefully before confirming any booking.

Quotation & Booking

• All quotes are provided after on-site or telephonic survey of items to be moved.
• Quotes are valid for 7 days from the date of issue, unless otherwise specified.
• Bookings are confirmed only after receiving an advance payment or written confirmation.
• Final pricing may vary based on actual volume, distance and additional services rendered on moving day.

Customer Responsibilities

• Provide accurate information about pickup and delivery locations, floor levels and access.
• Disclose any fragile, hazardous or high-value items in advance.
• Ensure someone is present at pickup and delivery locations.
• Obtain any building permissions, parking permits or society approvals required.

Packing & Handling

We use premium packing materials and trained moving staff. While every reasonable care is taken, customers acknowledge that minor wear and tear may occur during transit.

Insurance & Liability

• Transit insurance is available as an optional add-on.
• Without transit insurance, our liability is limited to the value declared at the time of booking, capped at our basic service charge.
• We are not liable for delays caused by traffic, weather, regulatory checks, breakdowns or force majeure events.

Cancellation Policy

• Cancellations more than 48 hours before the scheduled move: full refund of advance.
• Cancellations within 48 hours: 50% of advance retained as cancellation charge.
• Cancellations on the day of the move: full advance forfeited.

Payment Terms

• Advance payment is required to confirm the booking.
• Balance is due on delivery, before goods are unloaded.
• Accepted payment methods: Cash, UPI, Bank Transfer.

Prohibited Items

We do not transport hazardous, flammable, explosive, illegal or perishable items. This includes firearms, ammunition, chemicals, liquor (without permits) and live plants or animals.

Dispute Resolution

Any dispute arising from our services shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India.

Contact Us

Praja Packers and Movers
No: 5/5, East Street, Bharathi Nagar, Kolathur, Chennai – 600099
Phone: +91 78451 33017
Email: prajapackersandmovers@gmail.com